📦 Shipping Policy
📆 1. Total Delivery Time
⏳ Total estimated delivery time = Processing + Production + Shipping
➡️ Roughly 17–25 business days from the time of order placement to delivery.
⏱️ 2. Order Processing Time
Orders are reviewed and processed within 12 hours of placement.
During this time, customers may:
✏️ Modify product details or shipping address
❌ Cancel the order if needed
Once processed, the order enters production and can no longer be changed or cancelled.
🧵 3. Production Time
Because each item is custom-made, production typically takes 4–8 business days,
depending on design complexity and order volume.
🚚 4. Shipping Time
Once production is complete, your item will be shipped. Delivery takes approximately 7–14 business days,
depending on your location and carrier schedules.
💰 5. Shipping Cost
- Free standard shipping on all orders over $99 🆓
- Orders under $99 will have shipping costs calculated at checkout.
📦 6. Shipping Partners
We ship via:
- USPS 🇺🇸
- DHL Express ✈️
Tracking information is provided for all orders once dispatched.
🔐 7. Shipping Insurance (Optional)
We offer optional shipping insurance at checkout to protect your package from loss or damage during transit.
- If you select this option, your order will be covered in case of shipping incidents.
- If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
- We may request supporting materials such as photos or videos to process the insurance claim.
⚠️ Note: If you do not select the shipping insurance option, we are unable to guarantee compensation for packages lost or damaged in transit.
Please also ensure your shipping address is entered correctly — we are not responsible for delivery issues caused by incorrect information.
🎉 8. Surprise Shipping Promotions
From time to time — during special occasions or random dates each month — we may launch surprise shipping discounts without prior notice.
If you happen to see a discounted shipping option at checkout, don’t hesitate — it’s a limited-time offer and may end at any moment.
These promotions do not follow a fixed schedule and may not return once expired.
🔔 Tip: Take advantage of these rare moments when you spot them!
💬 Still have questions? Our support team is happy to help!