🔁 Return & Refund Policy
🎯 Customer Satisfaction First:
We’re proud to maintain a 99.5% customer satisfaction rate at FitFuel Gear. Our team of 100+ craftspeople uses advanced printing and embroidery technology to deliver top-tier custom apparel.
🙌 While we strive for perfection, mistakes can happen. If there’s an issue with your order, just notify us within 15 days of receiving it — and we’ll take care of you.
🛡️ Our Do-It-Right Guarantee
- If your items are printed or embroidered materially different from your final design or on the wrong product, we will remake or refund them — fully or partially — based on your preference.
- If we are unable to remake them correctly, we will issue a refund for the affected items.
- ⏱️ Refunds are processed within 1–2 business days after we receive your returned item(s).
❌ Cancellations
Because all items are custom-made just for you, a $20 customization fee per item is included in the total cost.
- If you wish to cancel your order before production begins, please email us with your order number and reason for cancellation — we will cancel it with no extra charge.
- If production has already started, your cancellation will incur a $20 restocking fee per item.
💵 Refunds
- Refunds will be credited for the original amount paid, minus any shipping fees or personalized discounts.
- Once your return is processed, you’ll receive a confirmation email.
- 💳 It may take 7–10 business days for the refund to appear in your account, and possibly one more billing cycle to reflect on your statement.
⚠️ Disclaimers
- 🕓 All sales are final after 30 days from the date of delivery.
- This is a custom product not associated with any professional sports league, brand, or manufacturer.
- FitFuel Gear reserves the right to amend this policy at any time. Changes will be updated on this page.
📩 For questions about cancellations or returns, contact us at [email protected]. We respond within 24 hours, Monday–Friday.